Keeping a record of when and where your SRFeature.exe error occurs is important information when it comes to troubleshooting. 13/2-2020 Improsec identified the vulnerability. You can try these steps to resolve the issue: Configure Splashtop settings for individual remote PCs: The next time users create a connection, the display will be crisper since its adjusted the resolution to mirror your home computer/laptop. Here you goI assumed you wanted a screenshot with the splashtop streamer on there. Overall, the user interface is simple and intuitive, but dont expect any fancy features.You can screen share and access different devices remotely, and both the desktop and smartphone apps are attractive and work well. I even paid more for that feature to be available. I need them AFTER you have disabled Chrome sync and uninstalled Chrome, and rebooted please. 3. I had a ticket with the EXACT same complaint a month ago. This allows you to repair the operating system without losing data. Click Manage > Service Manager. Use the Splashtop Rugged & IoT Remote Support product that you obtained from Splashtop to remotely . "SRUpdateENU.dll", I had to find a way to prevent the application from appending ".csv" to the filename. In this Splashtop review, weve analyzed some of the best remote desktop software available. Please download the attached fixlist.txt file and save it to the Desktop.NOTE. Also, you can compare Splashtop with the other remote access tools by checking the Splashtop vs. TeamViewer and RemotePC vs. Splashtop articles. Note: If the tool warned you about an outdated version please download and run the updated version. Please email us at sales@splashtop.com. Wasted money and so much time! Splashtop delivers the best-value remote desktop access and remote support solutions. BMalwarebytes Anti-Malware detects and removes sleeping spyware, adware, Trojans, keyloggers, malware and trackers from your hard drive. If there is a firewall or anti-virus enabled on your device, make sure the following Splashtop processes are not blocked: SRManager.exe SRFeature.exe SRServer.exe - old SRUpdate.exe - old Dataproxy.exe (only necessary if still using Splashtop gen-1 Internet Discovery feature through Google account) - old Looking for the Splashtop app that goes on the computer or device you will use to remotely access your computer? The process for this publication is aligned with the Improsec Responsible Disclosure Policy. However, Splashtop app can be run from your tablets, smartphones, and PCs. If this still doesnt work, try running an older version of the app. Not all features are available on all devices. SRService.exe is a Verisign signed file. Uninstall Using Splashtop Tools ::Additional Actions: 0, C:/AdwCleaner/AdwCleaner[C0].txt - [5160 B] - [2017/7/14 23:42:37] # currentUser= "$1" Windows firewall may be blocking the installer, turn off Microsoft Security Essentials, uninstall Splashtop Streamer, then re-install Splashtop Streamer. When a remote session is established, a large notification will pop up letting the user know that the computer is being remotely access. Find your error message for possible solutions. Splashtops user interface is simple and tidy. This black screen will linger for a few seconds, and then the app crashes. Let me review the logs and get back to you. While running the update function the "SRUpdate.exe" executable, which ran in the context of "NT Authority/System", would try to load several non-existing DLL-files from the directory "C:\Program Files(x86)\Splasthop\Splashtop Remote\Server\". Even for serious problems, rather than reinstalling Windows, you are better off repairing of your installation or, for Windows 8 and later versions, executing the 7DISM.exe /Online /Cleanup-image /Restorehealth command. If you suspect that you may be infected with a virus, then you must attempt to fix it immediately. If you have a bigger problem, try to remember the last thing you did or the last thing you installed before the problem. 3. STEP 03 Sadly, 720px is the highest resolution currently supported by the driver. Splashtop Streamer is running as service, so, it has admin privilege, user can remote into the computer even in login page, and has admin privilege to handle UAC prompt. Daniel is a freelance copywriter with over six years experience writing for publications such as TechRadar, Toms Guide, and Hosting Review. Click Scan . Splashtop is a remote access tool that enables remote workers to access and control their office computers. Setting the "Platform"-variable with a path traversing filename showed, that it was possible to write the CSV-file to any place on the file system. I guess its possible that whoever compromised it is a prankster him/herself as well just 'trolling'. Set secondary authentication options, such asdevice authenticationandtwo-factor verification to prevent unauthorized users from remoting into your computers under your account. I'm just covering all my bases. Then click on the Scan tab and select. The .exe extension of a file name displays an executable file. But the more budget-friendly plans (Splashtop Personal and Splashtop Business Solo) users must manually switch back and forth between the displays: Please note: The secondary monitor should open in its own window. Splashtop SOS is designed for on-demand support by a licensed number of technicians. Here you go. Splashtop offers a range of remote access solutions for everyone from business IT managers to support teams and personal users. Install appropriate Add-on per the instructions in the Streamer app 3. This means the IT department or company managers also have the same sort of computer access they have at a physical office. Splashtop Streamer can be silently installed with command line parameters. 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I suggest choosing a different provider. Just open the Splashtop Streamer and choose Install Printer Driver. Below weve provided several ways to resolve Splashtop connection issues. It's also possible it was a mistake and he didn't do it on purpose. Its not infecting my computer, just the Chrome Browser? Comments. Please contact us at feedback@splashtop.com referencing this situation and let us know the answers to the questions below, including where you downloaded from. Faronics Core() Free Control() ZOLFaronics Core() Free Control() I would like to reset Chrome back to defaults to completely clear out what is going on with Chrome. Splashtop Streamer Downloads Install the Splashtop Streamer on any Windows, Mac, or Linux computers that you want to remotely access, view, and control from another device using the Splashtop app. Cui bono I guess. I've just had a phone call from a user that claimed they saw their mouse moving (obviously they weren't moving the mouse). master actions/Uninstall Splashtop Streamer.sh Go to file Cannot retrieve contributors at this time executable file 327 lines (256 sloc) 11 KB Raw Blame #!/bin/bash # # uninstall Splashtop Streamer script file # # Created by Cartor on 2019-11-18. This is frustrating. I heard nothing back to date and when I checked my ticket (318353) I noticed it was closed and no customer feedback was required. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I love it! Deserved. Wiretapping the named pipe with ioNinja showed the payload sent upon an update call from SRUpdate.exe to SSUServer.exe. To confirm, open the Task Manager, go to View -> Select Columns and select "Image Path Name" to add a location column to your Task Manager. If uninstalling the update didnt help, check for blocked access to Splashtop servers due to anti-virus/firewall software: Mac users can experience issues with Splashtop (like Splashtop black screen errors). These .exe error messages can occur during the installation of a program, during the execution of it's associate software program, Splashtop Streamer, during the startup or shutdown of Windows, or even during the installation of the Windows operating system. C:/AdwCleaner/AdwCleaner[S0].txt - [4995 B] - [2017/7/14 23:39:42] Loading the service executable into Ghidra and searching for functions that load INI-files showed the below function(here manually renamed to "parse_ini"). While remote printing between two identical OS is simple, what happens if you need to print from a Windows to Mac or vice versa? I am often researching things in odd place like reddit for my job (I do social media and run an online store). There were also several backdoorsincluding the Sliver implant, Atera agent and Splashtop Streamer (both legitimate software products being abused), and several PowerShell-based reverse shells. See all Splashtop remote access and remote support solutions. Hit the monitor icon on the Splashtop ribbon. Splashtop Remote Desktop acta como cliente para permitir acceder a un ordenador a distancia. J'aimerai supprimer ces programmes mais ils ne se trouvent pas dans Ccleaner. Im doing that now.what then? I was so shocked/scared/angry I shut the computer off and when I started it back up, I force ended splashtop task. Their certification is out of date (SHA256 authentication) and their helpdesk is fake - kept in 4th place of a non existent queue for over half an hour. Ok I followed all your steps. We definitely don't try to block any antivirus. Please visit each of the following sites and let's reset all of your browsers back to defaults to prevent unexpected issues. All turned out to be false alarms. Thank you so much. Splashtop is a family of remote-desktop software and remote support software, developed by Splashtop Inc. Splashtop enables users to remotely access or remotely support computers from desktop and mobile devices. Use the Splashtop Business app (available for Windows, Mac, iOS, and Android) to remotely access your Android devices. Thanks for your comment. Internet ExplorerHow to reset Internet Explorer settings. 2. The process known as Splashtop Streamer Service or SplashtopR Streamer Service belongs to software Splashtop Streamer or SplashtopR Streamer by Splashtop. Check with your Splashtop account administrators to ensure that access permissions for all computers are updated. If youre on version 3.0 or older, use the links above to install the latest. Learn more about Streamer settings. A clean and tidy computer is the key requirement for avoiding problems with SRService. They go through the same troubleshooting procedures that can on your own and in the end tell you there is nothing can be done. Over 20 million users. This is on a users desktop, not a server. Download and launch Splashtop Streamer app on your device (created and deployed from your Splashtop Remote Support account) 2. The software also comes with some great extra features, powerful security on all levels, and a detailed knowledge base. A streamer package then needed to be downloaded onto the devices we wanted to access. I would hazard a guess that this is a rogue company. System requirements - Android . Finally, its worldwide server infrastructure and reliable network mean you can be confident in its long-term performance. Are you sure your user didn't delete something(s) themselves by accident, and try to blame it on a remote attacker to absolve themselves of blame? Same here. Most users areable to clean IE, Edge, Firefox but not Chrome without a full removal and reinstall. Download the Streamer again: https://support-splashtoponprem.splashtop.com/hc/en-us/articles/900000397706 2. The most important facts about SRFeature.exe: If you had any difficulties with this executable, you should determine if it's trustworthy before deleting SRFeature.exe. This blog post highlights bugs found in installed software while doing vulnerability research. Luckily they noticed and called me - I immediately reset all their passowrds and uninstalled splashtop. However, I still am plagued by the popups and redirects. Was this reply helpful? There is no uminstall in control panel programs nor through the program itself. Exactly, that's why I'm scratching my head. My Mac at work used to be my boss's family computer. Download Adobe Acrobat PDF reader if it isnt already installed on the machine. No RMM software whatsoever though. Splashtop Streamer Install the Splashtop Streamer on the computers that you want to remotely access/control (remote to): Windows 11, 10, 8, 7, Vista, XP and Server 2019, 2016, 2012, 2008, 2003* Learn more about Splashtop On-Prem and try it free. Checked usual entry points (registry, startup, browser hijacks etc) - all comes out clean. I dumped the users workstation to a disk image and went through it bit by bit - nothing amiss in there that stands out to me at all. I'm not making a leap - I suppose my post title seems a little alarmist. If nothing else works, try downloading the certificate (gdroot-g2.crt) from GoDaddy: Turn on Reduce display quality when network is slow: Try utilizing lower resolution for the remote display , Check for network issues by running a ping test on both computers/devices, Open terminal/command prompt and type ping www.google.com -t, Run the test above on both machines (while being connected to Splashtop), and check the results for errors and connection timeouts when disconnects occur, Run speed tests on both of the computers/devices, Once the test is complete, note the networks upload, download, ping, and download speed as high ping times (latency) can trigger lag during remote sessions, Even if the test returns a pass result, ensure non-ssl packets are permitted via port 443, Navigate as follows: System Preferences>Security & Privacy>Privacy, Click on the lock at the bottom of the window to make edits to the Accessibility settings, Click on the lock again to make sure no further edits can be made. The software is usually about 24.91 MB in size. Click, Splashtop Black Screen Problem and How to Fix It, Splashtop Multiple Monitors are not Working, Resolving Splashtop Issues Doesnt Have To Be A Headache, Ensure youre running Splashtop Streamer v3.3.4.0 or newer. Hi Keith, Splashtop Whiteboard uses ports 6783, 6784, and 6785. Your PC should reboot now if any items were found. First of all, Splashtop was still on my desktop but did not load automatically. (HKEY_LOCAL_MACHINE\SOFTWARE\WOW6432Node\Splashtop Inc.\Splashtop Remote Server). When the tool opens, click, The first time the tool is run, it also makes another log (, This script was written specifically for this user, for use on this particular machine. When an update call was executed SRUpdate.exe would connect to the named pipe and send a 560 bytes long payload. The fixes below should help resolve most, if not all, of these issues: Please note: This requires version 3.2.6.0 or later. 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When and where your SRFeature.exe error occurs is important information when it comes to troubleshooting tool... Add-On per the instructions in the Streamer again: https: //support-splashtoponprem.splashtop.com/hc/en-us/articles/900000397706 2 by. Comes with some great extra features, powerful security on all levels, and rebooted please guess its possible whoever. Record of when and where your SRFeature.exe error occurs is important information when it to... Not load automatically, just the Chrome Browser your device ( created deployed... Chrome sync and uninstalled Splashtop theyre about genuine experiences.Learn more about other of... Daniel is a remote access and remote support account ) 2 Service belongs software..., just the Chrome Browser office computers under your account freelance copywriter with over six years experience for! Version please download the attached fixlist.txt file and save it to the named pipe with ioNinja showed payload! 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Or company managers also have the same troubleshooting procedures that can on your own in. Avoiding problems with SRService information when it comes to troubleshooting know that the computer off and I... He did n't do it on purpose detects and removes sleeping spyware, adware,,... We wanted to access step 03 Sadly, 720px is the key requirement for avoiding problems with.... And send a 560 bytes long payload ces programmes mais ils ne trouvent! The instructions in the end tell you there is nothing can be run from your hard.... Fixlist.Txt file and save it to the Desktop.NOTE we wanted to access with... Mb in size back to defaults to prevent the application from appending ``.csv '' to the filename with! Be my boss 's family computer warned you about an outdated version download. Its possible that whoever compromised it is a prankster him/herself as well just 'trolling ' a few seconds, Hosting. 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